How do I get what I need?
To request a consultation by phone:Call 1.888.738.5574. Friendly customer care representatives are available Monday - Friday 8:00 AM - 10:00 PM (Eastern Time).
To request a consultation online:
Note:Whether by phone or online, the doctor will get back to you, usually within a few hours.
How much will I pay?
One single fee. A one-time doctor review of your history and condition(s) is included in the cost of any order written by the doctor and filled through our network. All medications provided are FDA approved, brand name or high quality generics, filled by US pharmacies at very competitive prices. The doctor and pharmacy services are included - we do it all for you for one affordable price!
What if I have questions before I request a consultation?
How secure is this?
Our network of doctors and pharmacies do their work in a secure portal that protects all health and credit information. Our systems are maintained securely in 24/7 monitored facilities and are protected with technologies to prevent unauthorized access. All credit card/debit card information is encrypted. We do not keep the credit card data on file after the transaction. All transactions are completed utilizing encryption and our order page is protected against Identity Theft by Security Metrics
What if I have problems using this secure site?
We support all browsers. If you are experiencing a problem, call customer service at 1.888.738.5574 and we will be happy to assist you
What if I have questions?
General Payment Information
You will not be charged unless the doctor writes an order for you and you decide to fill that order. If/when you do, you will see the total price including shipping for whatever has been ordered. You may add non-prescription items too and if you do, you will see those charges clearly before checking out.
Approved Payment Types
Note: Checks and money orders are sent to and processed by our bank. Once notification of the payment is received, your order is forwarded to the Pharmacy for approval. Money orders and paper check orders do take longer to allow time for US mail; please allow 7-10 business days.
Can I order even if I don’t have insurance?
Absolutely! We’re proud to make these services and health care products available for people who are uninsured and for those with some insurance who are responsible for high deductibles.
Can I use my insurance for a consultation and medication?
You can submit your receipt to your insurer for reimbursement – each insurer’s rules about this are different – check first.
Will you keep my credit card information on file for future orders?
No. To protect your identity, we have safeguards in our system to prevent credit card fraud. When you place your next order, you will need to provide payment information again because we keep no record of it. The small effort that requires of you is essential to avoiding fraud or theft. The highest level of security precautions are taken with all personal and credit card information submitted. Suspected fraudulent use of a credit card will be reported.
Who can order?
What conditions can be treated by the doctors?
How much does it cost for an online consultation?
There is no up-front charge to you for our physicians to review your medical conditions and decide if we can help. At a time when millions of Americans need better access to care, we’re thrilled to be able to meet your health care needs quickly, safely, easily and affordably!
If the doctor writes an order, will I know what to do next?
Yes. You will receive an email telling you what to do next. No personal health information or other confidential information will ever be sent via email.
If the doctor writes a prescription, it will include directions on use, dosage, and any precautionary information. Contact information for the pharmacy will be included should you have questions after receiving your prescription.
How quickly can I expect delivery?
After you place an order and it is shipped, you will receive an email with your order’s USPS tracking number. With this tracking number you can follow the process by logging into My Account.
We are pleased to offer you delivery choices. When placing your order, please review the shipping options available to determine how quickly you would like your shipment and how much you would like to pay in shipping fees. The delivery times are estimates, not guarantees and are dependent on the ability of the shipping carrier to deliver, weather conditions, and other factors. We do our very best to work with them for your satisfaction.
What is the Return/Credit policy?
Can I return products for a refund or exchange?
Non-prescription products can be returned and refunded if opened and in new condition. Federal law prohibits any prescription drugs from being returned or exchanged. However, if you return an unopened package to the pharmacy, we will refund 50% of product price. We cannot refund any opened packages. For more information, please contact us at 1-888-738-5574.
Who are the doctors?
We take precautions to make certain the care we provide is second to none. This includes a stringent credential verification process for our doctors.
Our Board-certified Medical Advisors monitor protocols and medical care quality.
· Doctors and nurses are trained and licensed in the U.S.
· Doctors are licensed in your state
· Doctor Credentialing process is NCQA certified and URAC accredited
· MD Aligne is 100% HIPAA compliant
Where do the prescribed medications come from?
We have a network of US pharmacies and offer FDA approved, brand name medications and high quality generics to assure your satisfaction. Our pharmacies buy from US wholesalers and suppliers, just like local retail or chain drug stores.
What are the privacy and security policies?
We are committed to patient privacy and security. We use cutting-edge encryption technology with our online ordering system. The highest level of security precautions are taken with all personal health and credit card information submitted.